Eclipse Warranty

Warranty for Eclipse® Office Furniture

We are confident that you will appreciate the fine quality and craftsmanship of your selection. Eclipse® stands proudly behind each and every product we manufacture and we guarantee our work with a Three (3) / (5) years limited warranty as described below. We appreciate your business and look forward to your business in the years ahead. In order to provide you with timely assistance, please thoroughly inspect your furniture for missing of defective parts immediately after opening the carton. To receive replacement or missing parts under this warranty, call our Customer Service Department on (08)94933776. Please have your sales receipt or other proof of purchase available in case information from it is required

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Eclipse® products are warranted to the original purchaser at the time of purchase and for a period of three (3) years or (5) depending on product  thereafter.

We warrant to you, the original purchaser, that our furniture and all of its parts and components are free of defects in material or workmanship. "Defects", as used in this warranty, is defined as any imperfections which impair the use of the furniture or product. Our warranty is expressly limited to the replacement of furniture parts and components. For three (3) / (5) years after the date of purchase of your product, Eclipse® will replace any part described on the enclosed Furniture Parts List that is defective in material or workmanship.

 This warranty applies under conditions of normal use. Our furniture products are not intended for outdoor use.

 The warranty does not cover:

·        defects caused by improper assembly or disassembly by the customer;

·          damage arising from transport or delivery of the goods where this has been organised by the customer;  

·        defects occurring after purchase due to product modification, intentional damage, accident, misuse, abuse, negligence or exposure to the elements;

·          cosmetic damage;

·         labour or assembly costs.

Except as provided herein Eclipse® makes no express warranties, and any implied warranty, including without limitation any implied warranty of merchantability or fitness for a particular purpose, is limited in its duration to the duration of the written limited warranty set forth herein.

Except as provided herein, Eclipse® shall have no liability or responsibility to the purchaser or any other person or entity with respect to any liability, loss of damage caused or alleged to be caused directly or indirectly by use of the product, including, but not limited to, any incidental or consequential damages. Some states do not allow limitation on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Warranty claim procedure within the Perth metropolitan area

To make a claim under this warranty, you must:

·          first call Eclipse® on (08)9493 3776 to notify them of your claim;

·          advise us the details of the product, original purchase order number and the location of the product (at customers premises or at Perth metro warehouses).  

We will organise our service technician to inspect the product and determine the remedial action required.

Warranty claim procedure outside the Perth metropolitan area

Our warranty is “Back to Base", this means  the customer is responsible for transporting (including packaging, postage, transportation and insurance costs) the faulty product to and from our Kenwick warehouse with proof of purchase in the form of a sales receipt, including date and place of purchase. Damage caused during transportation by failing to package the product correctly will not be covered by the warranty.

To make a claim under this warranty, you must:

·        first call Eclipse® on (08)9493 3776 to notify them of your claim;

·         advise us the details of the product, original purchase order number.

Details of the company giving this warranty
Eclipse®
10 Liddelow Street,

Kenwick, Perth

WA, 6107.
Phone: 08 9493 3776

Email: sales@accessoffice.com.au

Our Feature products

Completed Projects / Jobs

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client testimonials

  • Thank you to James, Jamie, Errol, Jon and all the Access staff who worked on this project. Our shelving, bay ends and curvy children’s shelves look brilliant. Your company have been wonderful to work with, so helpful and professional. The installation was a breeze. I am happy to recommend Access to anyone needing an expert solution to their shelving needs. Kim Hunter Library Manager


    Success Library , City of...
  • My thanks to the Access Office team. Installati on was quick and clean, shelves are looking fabulous and literally everyone who walks into the shop, comments on how great it looks. One comment was “we look like a real bookshop now”, another “so professional looking”. We are very happy with the quality of the shelves, workmanship, time involved from order to installation and the service from all of you.


    Central Institute of Technology, Perth
  • Hi Jamie   Big thank you for the two new service pod desks and to Karl for helping us out to get them set up. Both are now in situ and get the big thumbs up.   Thank you Clara


    Midland Public Library,
  • Thank you so much for our beautiful Christmas Hamper. What a lovely kind and generous gesture. We look forward to enjoying the contents at our last team meeting for the year next Wednesday. Thank you so much for your gift and your ongoing assistance with great products. We love our shelving and the idea of mobile really came to the fore last month as we rearranged the library to accommodate a large art exhibition. Was so easy, quick and safe to do! Wishing you and all the team a wonderful Christmas time, hope you have a bit a break to recharge the batteries for next year.


    Campaspe Regional Library, Shire o...
  • Looks brilliant. The guys did a great job. Look forward to the ends on next month. Thanks for everything.


    The University of Western Australia, Claremont
  • Hi Errol "Many thanks for the smooth delivery and installation of our furniture. We are especially grateful to Carl who went above and beyond the last couple of days." Ghylène Palmer Senior Librarian - Mount Lawley & Bunbury Campus Libraries


    EDITH COWAN UNIVERSITY BUNBURY & MOUNT LAWLEY LIBRARY,
  • The Campaspe Regional Library Echuca officially opened on August 24, 2012. There are many stunning aspects within this facility, one of which is our wonderful shelving supplied by Eclipse Commercial Furniture. A range of mobile and static shelving provide the flexibility we were after, as well as incorporating face out shelving which helps promote our collection. The custom designed DVD, Audio and Picture book shelving work particularly well as they are easy for the customers to use as well as being appealing pieces of furniture. The slat wall bay panels colour and design complement the rest of the library's interior colours. The addition of iPad holders have proved to be a popular and very workable alternative to the traditional bay end opac. Access Office also provided a number of lap top tables which are terrific and are placed all through out the library. We are exceptionally pleased with the end result and thank Eclipse Commercial Furniture for completing this part of the project for us and for addressing any problems that arose during the installation.< /p>


    Campaspe Regional Library Echuca , Echuca
  • Thank-you very much for your service and help with our library shelves. They look good in our new building now we just have to get the finishing touches done on the building and we can start to move our books across and set up our library. The Pingrup CRC look forward to having many years of use of our new shelving.Thank -you and your company once again for the service and won’t hesitate in recommending you to other organizations.


    Pingrup Community Resource Centre, Pingrup
  • Errol and the rest of the team have done an excellent job assisting us in putting together an affordable package of attractive and functional furniture for our recent reading lounge refurbishment. Many thanks all and we look forward to continuing to see your new lines of furniture and accessories in the coming years.


    Thornlie Library, Gosnells
  • Hi Errol, I am in Mount Lawley today and got a lovely email and photo from Sarah to tell me the chair had arrived. It looks lovely! I cannot wait to see it myself. Thank you so much for the surprise!   Karen &nb sp;Kar en Gilmore | Manager, Quality & Service Delivery Facili ties and Services Centre  | Edith Cowan University  


    ECU Mt Lawley, Mt Lawley

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Eclipse