Eclipse Product Warranty

Warranty for Eclipse® Office Furniture

We are confident that you will appreciate the fine quality and craftsmanship of your selection. Eclipse® stands proudly behind each and every product we manufacture and we guarantee our work with a Three (3) / (5) years limited warranty as described below. We appreciate your business and look forward to your business in the years ahead. In order to provide you with timely assistance, please thoroughly inspect your furniture for missing of defective parts immediately after opening the carton. To receive replacement or missing parts under this warranty, call our Customer Service Department on (08)94933776. Please have your sales receipt or other proof of purchase available in case information from it is required

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Eclipse® products are warranted to the original purchaser at the time of purchase and for a period of three (3) years or (5) depending on product  thereafter.

We warrant to you, the original purchaser, that our furniture and all of its parts and components are free of defects in material or workmanship. "Defects", as used in this warranty, is defined as any imperfections which impair the use of the furniture or product. Our warranty is expressly limited to the replacement of furniture parts and components. For three (3) / (5) years after the date of purchase of your product, Eclipse® will replace any part described on the enclosed Furniture Parts List that is defective in material or workmanship.

 This warranty applies under conditions of normal use. Our furniture products are not intended for outdoor use.

 The warranty does not cover:

·        defects caused by improper assembly or disassembly by the customer;

·          damage arising from transport or delivery of the goods where this has been organised by the customer;  

·        defects occurring after purchase due to product modification, intentional damage, accident, misuse, abuse, negligence or exposure to the elements;

·          cosmetic damage;

·         labour or assembly costs.

Except as provided herein Eclipse® makes no express warranties, and any implied warranty, including without limitation any implied warranty of merchantability or fitness for a particular purpose, is limited in its duration to the duration of the written limited warranty set forth herein.

Except as provided herein, Eclipse® shall have no liability or responsibility to the purchaser or any other person or entity with respect to any liability, loss of damage caused or alleged to be caused directly or indirectly by use of the product, including, but not limited to, any incidental or consequential damages. Some states do not allow limitation on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Warranty claim procedure within the Perth metropolitan area

To make a claim under this warranty, you must:

·          first call Eclipse® on (08)9493 3776 to notify them of your claim;

·          advise us the details of the product, original purchase order number and the location of the product (at customers premises or at Perth metro warehouses).  

We will organise our service technician to inspect the product and determine the remedial action required.

Warranty claim procedure outside the Perth metropolitan area

Our warranty is “Back to Base", this means  the customer is responsible for transporting (including packaging, postage, transportation and insurance costs) the faulty product to and from our Kenwick warehouse with proof of purchase in the form of a sales receipt, including date and place of purchase. Damage caused during transportation by failing to package the product correctly will not be covered by the warranty.

To make a claim under this warranty, you must:

·        first call Eclipse® on (08)9493 3776 to notify them of your claim;

·         advise us the details of the product, original purchase order number.

Details of the company giving this warranty
Eclipse®
10 Liddelow Street,

Kenwick, Perth

WA, 6107.
Phone: 08 9493 3776

Email: sales@accessoffice.com.au

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client testimonials

  • I have a Book Fair running this week, so the greater school community are coming in, and the looks on parents/studen ts faces says it all :) :) ! The transformation is pretty amazing, and once again, I can’t thank you enough for being so helpful with the entire process Errol. Still a few finishing touches to be added, I look forward to the quotes on the soft furnishings. thanks kind regards Robyn


    Millars Well Library,
  • Wow the units look amazing, the teachers are extremely happy with the resul t. K ind regards, M ichelle W est Greenwood Primary School


    West Greenwood Primary School,
  • I wanted to let you know how satisfied we are with the service we receive from Eclipse and with the products you supply. We love the fact we are supporting a local business and the turn- around time, especially for shelving is impressive. On behalf of the Library Service at Shire of Kalamunda may we wish all at Eclipse a Merry Christmas, a Happy New Year and a relaxing break with family.


    Shire of Kalamunda, Kalamunda
  • Can you please pass on our thanks to Errol and co. for their assistance in getting the lily pad chairs to us? We are thrilled with the finished product, our YA area looks fantastic! Many thanks


    Shire of Kalamunda , Kalamun...
  • Dear Errol I am writing to say thank you so very much for getting me furnished in my new office so quickly. The furniture is perfect – it looks great and it is very functional. I am very grateful you were able to have it ordered and delivered so quickly.  I would also like to acknowledge Daniel and Ryan for their work delivering and assembling the furniture. Despite the heat that day, they got in and got it done.  I was also impressed with how they consulted me about the position of a power point before they installed the big wall unit.  Please pass on my thanks to your staff.  I won’t hesitate to recommend your company should we need furniture at the school in the future. < /p> Renae As sociate Principal – Years 9 & 10 M ount Lawley Senior High School


    Mount Lawley Senior High School,
  • Hi Errol and Keith, I’ve been meaning for some time to share with you our gratitude for the service you have provided over the past twelve months, especially during the busy September to February period. You have made my job a lot easier and a lot simpler  with the prompt response time to all queries and your capacity to supply on time and in full all orders. I think you go above and beyond the service other suppliers provide and that is evident at all levels, right down to the delivery guys, nothing is too hard. Thanks again and we look forward to continuing our business relationship with you. Cheers Eoin 

    ,
  • Hi Errol "Many thanks for the smooth delivery and installation of our furniture. We are especially grateful to Carl who went above and beyond the last couple of days." Ghylène Palmer Senior Librarian - Mount Lawley & Bunbury Campus Libraries


    EDITH COWAN UNIVERSITY BUNBURY & MOUNT LAWLEY LIBRARY,
  • Looks brilliant. The guys did a great job. Look forward to the ends on next month. Thanks for everything.


    The University of Western Australia, Claremont
  • Thanks dear Errol You are the best and now I know why so many people like you. Hope I can catch up with you next time at the WAECSSA show as I am going to cook something special for you. Cheers Jeannie Ku


    Christmas Island District High School,
  • Hi Geoff The whiteboards have been delivered and look great. Thanks so much for organising this for me. Regards Debbie Curtin University


    Curtin University,

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Eclipse