Eclipse Product Warranty

Warranty for Eclipse® Office Furniture

We are confident that you will appreciate the fine quality and craftsmanship of your selection. Eclipse® stands proudly behind each and every product we manufacture and we guarantee our work with a Three (3) / (5) years limited warranty as described below. We appreciate your business and look forward to your business in the years ahead. In order to provide you with timely assistance, please thoroughly inspect your furniture for missing of defective parts immediately after opening the carton. To receive replacement or missing parts under this warranty, call our Customer Service Department on (08)94933776. Please have your sales receipt or other proof of purchase available in case information from it is required

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Eclipse® products are warranted to the original purchaser at the time of purchase and for a period of three (3) years or (5) depending on product  thereafter.

We warrant to you, the original purchaser, that our furniture and all of its parts and components are free of defects in material or workmanship. "Defects", as used in this warranty, is defined as any imperfections which impair the use of the furniture or product. Our warranty is expressly limited to the replacement of furniture parts and components. For three (3) / (5) years after the date of purchase of your product, Eclipse® will replace any part described on the enclosed Furniture Parts List that is defective in material or workmanship.

 This warranty applies under conditions of normal use. Our furniture products are not intended for outdoor use.

 The warranty does not cover:

·        defects caused by improper assembly or disassembly by the customer;

·          damage arising from transport or delivery of the goods where this has been organised by the customer;  

·        defects occurring after purchase due to product modification, intentional damage, accident, misuse, abuse, negligence or exposure to the elements;

·          cosmetic damage;

·         labour or assembly costs.

Except as provided herein Eclipse® makes no express warranties, and any implied warranty, including without limitation any implied warranty of merchantability or fitness for a particular purpose, is limited in its duration to the duration of the written limited warranty set forth herein.

Except as provided herein, Eclipse® shall have no liability or responsibility to the purchaser or any other person or entity with respect to any liability, loss of damage caused or alleged to be caused directly or indirectly by use of the product, including, but not limited to, any incidental or consequential damages. Some states do not allow limitation on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Warranty claim procedure within the Perth metropolitan area

To make a claim under this warranty, you must:

·          first call Eclipse® on (08)9493 3776 to notify them of your claim;

·          advise us the details of the product, original purchase order number and the location of the product (at customers premises or at Perth metro warehouses).  

We will organise our service technician to inspect the product and determine the remedial action required.

Warranty claim procedure outside the Perth metropolitan area

Our warranty is “Back to Base", this means  the customer is responsible for transporting (including packaging, postage, transportation and insurance costs) the faulty product to and from our Kenwick warehouse with proof of purchase in the form of a sales receipt, including date and place of purchase. Damage caused during transportation by failing to package the product correctly will not be covered by the warranty.

To make a claim under this warranty, you must:

·        first call Eclipse® on (08)9493 3776 to notify them of your claim;

·         advise us the details of the product, original purchase order number.

Details of the company giving this warranty
Eclipse®
10 Liddelow Street,

Kenwick, Perth

WA, 6107.
Phone: 08 9493 3776

Email: sales@accessoffice.com.au

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Completed Projects / Jobs

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client testimonials

  • Looks brilliant. The guys did a great job. Look forward to the ends on next month. Thanks for everything.


    The University of Western Australia, Claremont
  • Hi Errol Our desks arrived today and have inspired jealousy in a few of our other learning areas! Can I please request a quote for the same order of desks (36) as we may be looking to update a couple more class rooms. Many thanks San di


    Inspired Jealousy,
  • A great job well done and response to issues fantastic, look forward to more projects down the track   Regards   ;Davyd   ;| Project Coordinator Facili ties Management  < /p>


    Peter,
  • Hi Geoff The whiteboards have been delivered and look great. Thanks so much for organising this for me. Regards Debbie Curtin University


    Curtin University,
  • Good afternoon Errol Just wanted to send you a quick note to say that we received our shelving and once again we are grateful for your efficiency and helpfulness. Please pass onto those involved who have helped us with our delivery. Have a wonderful Christmas and stay safe and will touch base with you again in the new year. Regards   Georgie Iluk a Capel Library


    Iluka Capel Library,
  • Hi,  Two weeks ago I sent an email reporting some chairs previously purchased were not working properly. A gentleman came out to check the broken chairs and promptly fixed them.  He then took the time to go through each and every chair brought and ensure they were all okay.  Then I ordered a filing cabinet.  This was delivered swiftly by a friendly, helpful delivery man.  I would like to say thank you to you all for providing such a wonderful service, from point of sale to after sale service.  Love your work Access Office Staff J.< /p> Kind est regards, Fiona


    LOVE YOUR WORK ACCESS OFFICE STAFF,
  • Hi Errol We are so excited with our new shelving for the junior section and have sent some photos through for Jon to enjoy. Please pass them on. Talking to Jon has put  more thoughts in our heads moving forward for the rest of the financial year (and hopefully beyond) so stay tuned and fingers cross we will be talking soon about some exiting things we hope to do for other sections in our library. Thanks for everything Kind regards Georgie


    Capel Library,
  • Hi Jamie   Big thank you for the two new service pod desks and to Karl for helping us out to get them set up. Both are now in situ and get the big thumbs up.   Thank you Clara


    Midland Public Library,
  • We needed affordable library shelving as soon as possible and after shopping around we found Access. Not only was their quote substantially cheaper and the shelving products of a high standard but the service was friendly and most helpful and the turn around time extremely quick. We are very pleased with the result and would not hesitate in recommending their service to others.


    Treetops Montessori School, Perth
  • Good morning gents I wanted to thank you for all your advice, guidance and services this year and to share a few photos with you. Our first exams are underway and the students are experiencing this in our very first set up in the 3 sports halls. Sports hall 1 and 2 are the largest halls, and i think you will agree it looks amazing. We are so excited and relieved and im sure you will understand this feeling. Thank you again, Karen, Manager, Quality and Services Delivery Facilities and Services Centre - Edith Cowan University


    ECU Joondalup ,

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Eclipse