Eclipse Product Warranty

Warranty for Eclipse® Office Furniture

We are confident that you will appreciate the fine quality and craftsmanship of your selection. Eclipse® stands proudly behind each and every product we manufacture and we guarantee our work with a Three (3) / (5) years limited warranty as described below. We appreciate your business and look forward to your business in the years ahead. In order to provide you with timely assistance, please thoroughly inspect your furniture for missing of defective parts immediately after opening the carton. To receive replacement or missing parts under this warranty, call our Customer Service Department on (08)94933776. Please have your sales receipt or other proof of purchase available in case information from it is required

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Eclipse® products are warranted to the original purchaser at the time of purchase and for a period of three (3) years or (5) depending on product  thereafter.

We warrant to you, the original purchaser, that our furniture and all of its parts and components are free of defects in material or workmanship. "Defects", as used in this warranty, is defined as any imperfections which impair the use of the furniture or product. Our warranty is expressly limited to the replacement of furniture parts and components. For three (3) / (5) years after the date of purchase of your product, Eclipse® will replace any part described on the enclosed Furniture Parts List that is defective in material or workmanship.

 This warranty applies under conditions of normal use. Our furniture products are not intended for outdoor use.

 The warranty does not cover:

·        defects caused by improper assembly or disassembly by the customer;

·          damage arising from transport or delivery of the goods where this has been organised by the customer;  

·        defects occurring after purchase due to product modification, intentional damage, accident, misuse, abuse, negligence or exposure to the elements;

·          cosmetic damage;

·         labour or assembly costs.

Except as provided herein Eclipse® makes no express warranties, and any implied warranty, including without limitation any implied warranty of merchantability or fitness for a particular purpose, is limited in its duration to the duration of the written limited warranty set forth herein.

Except as provided herein, Eclipse® shall have no liability or responsibility to the purchaser or any other person or entity with respect to any liability, loss of damage caused or alleged to be caused directly or indirectly by use of the product, including, but not limited to, any incidental or consequential damages. Some states do not allow limitation on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Warranty claim procedure within the Perth metropolitan area

To make a claim under this warranty, you must:

·          first call Eclipse® on (08)9493 3776 to notify them of your claim;

·          advise us the details of the product, original purchase order number and the location of the product (at customers premises or at Perth metro warehouses).  

We will organise our service technician to inspect the product and determine the remedial action required.

Warranty claim procedure outside the Perth metropolitan area

Our warranty is “Back to Base", this means  the customer is responsible for transporting (including packaging, postage, transportation and insurance costs) the faulty product to and from our Kenwick warehouse with proof of purchase in the form of a sales receipt, including date and place of purchase. Damage caused during transportation by failing to package the product correctly will not be covered by the warranty.

To make a claim under this warranty, you must:

·        first call Eclipse® on (08)9493 3776 to notify them of your claim;

·         advise us the details of the product, original purchase order number.

Details of the company giving this warranty
Eclipse®
10 Liddelow Street,

Kenwick, Perth

WA, 6107.
Phone: 08 9493 3776

Email: sales@accessoffice.com.au

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Client testimonials

  • Hi Stacey. Thank you so much for processing this so promptly. Sincere apologies for the changes, Access are always our go to for our office furniture and we will in contact as soon as plans have been confirmed by Management. Please also pass on apologies to Karen in Sales who is always so fantastic to deal with and goes above on beyond. Her hard work does not go unnoticed. Thank you again. Kind regards,  Jane


    Jane McIntyre, Koondoola
  • Thank you to James, Jamie, Errol, Jon and all the Access staff who worked on this project. Our shelving, bay ends and curvy children’s shelves look brilliant. Your company have been wonderful to work with, so helpful and professional. The installation was a breeze. I am happy to recommend Access to anyone needing an expert solution to their shelving needs. Kim Hunter Library Manager


    Success Library , City of...
  • Hi Errol We are so excited with our new shelving for the junior section and have sent some photos through for Jon to enjoy. Please pass them on. Talking to Jon has put  more thoughts in our heads moving forward for the rest of the financial year (and hopefully beyond) so stay tuned and fingers cross we will be talking soon about some exiting things we hope to do for other sections in our library. Thanks for everything Kind regards Georgie


    Capel Library,
  • Thanks dear Errol You are the best and now I know why so many people like you. Hope I can catch up with you next time at the WAECSSA show as I am going to cook something special for you. Cheers Jeannie Ku


    Christmas Island District High School,
  • Can you please pass on our thanks to Errol and co. for their assistance in getting the lily pad chairs to us? We are thrilled with the finished product, our YA area looks fantastic! Many thanks


    Shire of Kalamunda , Kalamun...
  • A nice word from Procurement at SJG (St John of God - Health Care) You’re marvellous Geoff Thank You John Warren, Group Manager, Supply Logistics and Project Capital Equipment Procurement Group Services WA


    St John of God - Health Care, Midland
  • Good morning ???? We loved the chairs! Are we able to get 3x more please? The Chuni – Apeks Uni Chair Rach el Guilfoyle Depot Technical Officer


    Peter Hamilton, Kenwick
  • Good afternoon Errol Just wanted to send you a quick note to say that we received our shelving and once again we are grateful for your efficiency and helpfulness. Please pass onto those involved who have helped us with our delivery. Have a wonderful Christmas and stay safe and will touch base with you again in the new year. Regards   Georgie Iluk a Capel Library


    Iluka Capel Library,
  • Hi Stacey,  < /p> Thank you so much for processing this so promptly.  < /p> Sincere apologies for the changes,  Access are always our go to for our office furniture and we will in contact as soon as plans have been confirmed by Management.  < /p> Please also pass on apologies to Karen in Sales who is always so fantastic to deal with and goes above on beyond. Her hard work does not go unnoticed.  < /p> Thank you again.  < /p> Kind regards,  < /p> Jane McIntyre Communit y Health< /span> Administ rative Officer | Administrative Service – North Coastal | Practice Support < /span> A: Koondoo la Child Development Service, 19 Meldrum Way, Koondoola, WA, 6064


    Jane McIntyre, Koondoola
  • I have a Book Fair running this week, so the greater school community are coming in, and the looks on parents/studen ts faces says it all :) :) ! The transformation is pretty amazing, and once again, I can’t thank you enough for being so helpful with the entire process Errol. Still a few finishing touches to be added, I look forward to the quotes on the soft furnishings. thanks kind regards Robyn


    Millars Well Library,

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