AusFile Product Warranty

Thank you for your purchase of an AusFile® Steel Storage Product!

AusFile® steel storage products are warranted to the original purchaser at the time of purchase and for a period of five (5) years thereafter.

We warrant to you, the original purchaser, that our furniture and all of its parts and components are free of defects in material or workmanship. "Defects," as used in this warranty, is defined as any imperfections which impair the use of the furniture or product. Our warranty is expressly limited to the replacement of furniture parts and components. For five (5) years after the date of purchase of your steel storage product, AusFile® will replace any part described on the enclosed Furniture Parts List that is defective in material or workmanship.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be acceptable quality and the failure does not amount to a major failure.

This warranty applies under conditions of normal use. Our furniture products are not intended for outdoor use.

The warranty does not cover:

  • defects caused by improper assembly or disassembly by the customer;
  • damage arising from transport or delivery of the goods where this has been organised by the customer;
  • defects occurring after purchase due to product modification, intentional damage, accident, misuse, abuse; negligence or exposure to the elements;
  • cosmetic damage;
  • labour or assembly costs.

Except as provided herein, AusFile® steel storage product makes no express warranties, and any implied warranty, including without limitation any implied warranty of merchantability or fitness for a particular purpose, is limited in its duration to the duration of the written limited warranty set forth herein.

Except as provided herein, AusFile® steel storage product shall have no liability or responsibility to the purchaser or any other person or entity with respect to any liability, loss of damage caused or alleged to be caused directly or indirectly by use of the product, including, but not limited to, any incidental or consequential damages. Some states do not allow limitation on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Warranty claim procedure within the Perth metropolitan area

To make a claim under this warranty, you must:

  •  first call AusFile® on (08)9493 3776 to notify them of your claim;
  •  advise us the details of the product, original purchase order number and the location of the product (at customers premises or at Perth metro warehouses).

We will organise our service technician to inspect the product and determine the remedial action required.

Warranty claim procedure within the Perth metropolitan area

Our warranty is “Back to Base", this means the customer is responsible for transporting (including packaging, postage, transportation and insurance costs) the faulty product to and from our Kenwick warehouse with proof of purchase in the form of a sales receipt, including date and place of purchase. Damage caused during transportation by failing to package the product correctly will not be covered by the warranty.

To make a claim under this warranty, you must:

  •  first call AusFile® on (08)9493 3776 to notify them of your claim;
  • advise us the details of the product, original purchase order number.

Details of the company giving this warranty

AusFile®
10 Liddelow Street,

Kenwick, Perth

WA, 6107.

Phone: 08 9493 3776

sales@accessoffice.com.au

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client testimonials

  • Errol and the rest of the team have done an excellent job assisting us in putting together an affordable package of attractive and functional furniture for our recent reading lounge refurbishment. Many thanks all and we look forward to continuing to see your new lines of furniture and accessories in the coming years.


    Thornlie Library, Gosnells
  • Just a quick note to say thank you for the safe delivery of the furniture. We have installed them in the library and I would have to say that the children are very excited. I had to limit the amount of time that they could sit on the yellow tub chairs so that everyone could have a turn. It was quite entertaining to watch.


    St Mary's Primary School, Sydney
  • Hi Errol, I am in Mount Lawley today and got a lovely email and photo from Sarah to tell me the chair had arrived. It looks lovely! I cannot wait to see it myself. Thank you so much for the surprise!   Karen &nb sp;Kar en Gilmore | Manager, Quality & Service Delivery Facili ties and Services Centre  | Edith Cowan University  


    ECU Mt Lawley, Mt Lawley
  • We needed affordable library shelving as soon as possible and after shopping around we found Access. Not only was their quote substantially cheaper and the shelving products of a high standard but the service was friendly and most helpful and the turn around time extremely quick. We are very pleased with the result and would not hesitate in recommending their service to others.


    Treetops Montessori School, Perth
  • Thank you so much for our beautiful Christmas Hamper. What a lovely kind and generous gesture. We look forward to enjoying the contents at our last team meeting for the year next Wednesday. Thank you so much for your gift and your ongoing assistance with great products. We love our shelving and the idea of mobile really came to the fore last month as we rearranged the library to accommodate a large art exhibition. Was so easy, quick and safe to do! Wishing you and all the team a wonderful Christmas time, hope you have a bit a break to recharge the batteries for next year.


    Campaspe Regional Library, Shire o...
  • Good morning gents I wanted to thank you for all your advice, guidance and services this year and to share a few photos with you. Our first exams are underway and the students are experiencing this in our very first set up in the 3 sports halls. Sports hall 1 and 2 are the largest halls, and i think you will agree it looks amazing. We are so excited and relieved and im sure you will understand this feeling. Thank you again, Karen, Manager, Quality and Services Delivery Facilities and Services Centre - Edith Cowan University


    ECU Joondalup ,
  • Thanks for your support during our recent library upgrade. Your advice with regard to shelving was extremely useful, and the service provided by your team as we implemented the shelving was excellent. You kept us informed at each stage of the process, and your team was extremely flexible in responding to our needs.We are extremely pleased with the results.


    Schools of Isolated and Distance Education ,
  • Thank you to James, Jamie, Errol, John and all the Access staff who worked on this project. Our shelving, bay ends and curvy children’s shelves look brilliant. Your company have been wonderful to work with, so helpful and professional. The installation was a breeze. I am happy to recommend Access to anyone needing an expert solution to their shelving needs. Kim Hunter Library Manager


    Success Library , City of...
  • I have a Book Fair running this week, so the greater school community are coming in, and the looks on parents/studen ts faces says it all :) :) ! The transformation is pretty amazing, and once again, I can’t thank you enough for being so helpful with the entire process Errol. Still a few finishing touches to be added, I look forward to the quotes on the soft furnishings. thanks kind regards Robyn


    Millars Well Library,
  • My thanks to the Access Office team. Installati on was quick and clean, shelves are looking fabulous and literally everyone who walks into the shop, comments on how great it looks. One comment was “we look like a real bookshop now”, another “so professional looking”. We are very happy with the quality of the shelves, workmanship, time involved from order to installation and the service from all of you.


    Central Institute of Technology, Perth

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