AusFile Replacement Part Policy

Thank you for your purchase of a AusFile® Steel Storage Product!

We are confident that you will appreciate the fine quality and craftsmanship of your selection. AusFile® steel storage stands proudly behind each and every product we manufacture and we guarantee our work through the following Five (5) years limited warranty. We appreciate your business and look forward to your business in the years ahead. In order to provide you with timely assistance, please thoroughly inspect your furniture for missing of defective parts immediately after opening the carton. To receive replacement or missing parts under this warranty, call our Consumer Service Department. Please have your sales receipt or other proof of purchase.

AusFile® steel storage products are warranted to the original purchaser at the time of purchase and for a period of five (5) years thereafter.

Along with the above warranty, full details at https://www.accessoffice.com.au/profileproductwarranty.htm

Replacement Part Policy

Access Office Industries® carries a full range of replacement parts. These parts include but shall not be limited to Ball Bearing Runners, Hinges, and Locks, Glides as well as all other moving or fixed parts that might wear over time. If for any reason Access Office Industries® is unable to supply an original part to match the existing, it shall make available a fully compatible replacement that will work like the original.

It is the Policy of Access Office Industries® to maintain availability of parts for the current range of products to supply after the guarantee has expired. All replacement parts shall be supplied through the dealer the goods were originally purchased from. In the event of this not being practical, Access Office Industries® will at its discretion supply the parts directly. All cost of Freight or transport is the sole responsibility of the customer.

To ensure that this is achievable Access Office Industries® have ensured it’s suppliers of AusFile® product agree to the same terms as above

As a supplier of the AusFile® product to Access Office Industries® I fully agree to support the supply of spare parts for a minimum (5) five years from date of sale.

(Manufacturers Signature) - Suppliers Signature______________________________

(Distributors signature) – Access Office Industries_____________________________

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client testimonials

  • I have a Book Fair running this week, so the greater school community are coming in, and the looks on parents/studen ts faces says it all :) :) ! The transformation is pretty amazing, and once again, I can’t thank you enough for being so helpful with the entire process Errol. Still a few finishing touches to be added, I look forward to the quotes on the soft furnishings. thanks kind regards Robyn


    Millars Well Library,
  • We needed affordable library shelving as soon as possible and after shopping around we found Access. Not only was their quote substantially cheaper and the shelving products of a high standard but the service was friendly and most helpful and the turn around time extremely quick. We are very pleased with the result and would not hesitate in recommending their service to others.


    Treetops Montessori School, Perth
  • Dear Errol Our new furniture is lovely. Thanks very much for your care and assistance as well as that of your marvellous team. James and the hard working gentlemen (Peter, Gary and John) who did such a great job of the deliveries.The y worked quickly, efficiently and were very polite and helpful. Many Thanks


    Balcatta Senior High School, Balcatta
  • Just a quick note to say thank you for the safe delivery of the furniture. We have installed them in the library and I would have to say that the children are very excited. I had to limit the amount of time that they could sit on the yellow tub chairs so that everyone could have a turn. It was quite entertaining to watch.


    St Mary's Primary School, Sydney
  • Hello I just wanted to say thank you for the very speedy service and ease of purchasing. My ottomans were delivered and within about 15 minutes of me unwrapping them they were in full use, and all the other staff are very jealous! Thanks again. Kindest regards Shelley Antoni


    St Paul's Primary School Library,
  • Hi Jamie, Thank you for doing such a great job with the supply of furniture at Bullsbrook. I was there this morning and it looks great   Thank you.   Kind regards,   Julie-Anne


    Ethel Warren Bullsbrook Community Centre & Library,
  • Errol and the rest of the team have done an excellent job assisting us in putting together an affordable package of attractive and functional furniture for our recent reading lounge refurbishment. Many thanks all and we look forward to continuing to see your new lines of furniture and accessories in the coming years.


    Thornlie Library, Gosnells
  • A nice word from Procurement at SJG (St John of God - Health Care) You’re marvellous Geoff Thank You John Warren, Group Manager, Supply Logistics and Project Capital Equipment Procurement Group Services WA


    St John of God - Health Care, Midland
  • Thank-you very much for your service and help with our library shelves. They look good in our new building now we just have to get the finishing touches done on the building and we can start to move our books across and set up our library. The Pingrup CRC look forward to having many years of use of our new shelving.Thank -you and your company once again for the service and won’t hesitate in recommending you to other organizations.


    Pingrup Community Resource Centre, Pingrup
  • I wanted to let you know how satisfied we are with the service we receive from Eclipse and with the products you supply. We love the fact we are supporting a local business and the turn- around time, especially for shelving is impressive. On behalf of the Library Service at Shire of Kalamunda may we wish all at Eclipse a Merry Christmas, a Happy New Year and a relaxing break with family.


    Shire of Kalamunda, Kalamunda

Brands we sell

Eclipse
Ausfile
Valu