AusFile Replacement Part Policy

Thank you for your purchase of a AusFile® Steel Storage Product!

We are confident that you will appreciate the fine quality and craftsmanship of your selection. AusFile® steel storage stands proudly behind each and every product we manufacture and we guarantee our work through the following Five (5) years limited warranty. We appreciate your business and look forward to your business in the years ahead. In order to provide you with timely assistance, please thoroughly inspect your furniture for missing of defective parts immediately after opening the carton. To receive replacement or missing parts under this warranty, call our Consumer Service Department. Please have your sales receipt or other proof of purchase.

AusFile® steel storage products are warranted to the original purchaser at the time of purchase and for a period of five (5) years thereafter.

Along with the above warranty, full details at https://www.accessoffice.com.au/profileproductwarranty.htm

Replacement Part Policy

Access Office Industries® carries a full range of replacement parts. These parts include but shall not be limited to Ball Bearing Runners, Hinges, and Locks, Glides as well as all other moving or fixed parts that might wear over time. If for any reason Access Office Industries® is unable to supply an original part to match the existing, it shall make available a fully compatible replacement that will work like the original.

It is the Policy of Access Office Industries® to maintain availability of parts for the current range of products to supply after the guarantee has expired. All replacement parts shall be supplied through the dealer the goods were originally purchased from. In the event of this not being practical, Access Office Industries® will at its discretion supply the parts directly. All cost of Freight or transport is the sole responsibility of the customer.

To ensure that this is achievable Access Office Industries® have ensured it’s suppliers of AusFile® product agree to the same terms as above

As a supplier of the AusFile® product to Access Office Industries® I fully agree to support the supply of spare parts for a minimum (5) five years from date of sale.

(Manufacturers Signature) - Suppliers Signature______________________________

(Distributors signature) – Access Office Industries_____________________________

Our Feature products

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client testimonials

  • Hi Errol and Keith, I’ve been meaning for some time to share with you our gratitude for the service you have provided over the past twelve months, especially during the busy September to February period. You have made my job a lot easier and a lot simpler  with the prompt response time to all queries and your capacity to supply on time and in full all orders. I think you go above and beyond the service other suppliers provide and that is evident at all levels, right down to the delivery guys, nothing is too hard. Thanks again and we look forward to continuing our business relationship with you. Cheers Eoin 

    ,
  • Thank you so much for our beautiful Christmas Hamper. What a lovely kind and generous gesture. We look forward to enjoying the contents at our last team meeting for the year next Wednesday. Thank you so much for your gift and your ongoing assistance with great products. We love our shelving and the idea of mobile really came to the fore last month as we rearranged the library to accommodate a large art exhibition. Was so easy, quick and safe to do! Wishing you and all the team a wonderful Christmas time, hope you have a bit a break to recharge the batteries for next year.


    Campaspe Regional Library, Shire o...
  • Hi Geoff The whiteboards have been delivered and look great. Thanks so much for organising this for me. Regards Debbie Curtin University


    Curtin University,
  • Looks brilliant. The guys did a great job. Look forward to the ends on next month. Thanks for everything.


    The University of Western Australia, Claremont
  • Hi Jamie, Thank you for doing such a great job with the supply of furniture at Bullsbrook. I was there this morning and it looks great   Thank you.   Kind regards,   Julie-Anne


    Ethel Warren Bullsbrook Community Centre & Library,
  • We needed affordable library shelving as soon as possible and after shopping around we found Access. Not only was their quote substantially cheaper and the shelving products of a high standard but the service was friendly and most helpful and the turn around time extremely quick. We are very pleased with the result and would not hesitate in recommending their service to others.


    Treetops Montessori School, Perth
  • Hi Errol "Many thanks for the smooth delivery and installation of our furniture. We are especially grateful to Carl who went above and beyond the last couple of days." Ghylène Palmer Senior Librarian - Mount Lawley & Bunbury Campus Libraries


    EDITH COWAN UNIVERSITY BUNBURY & MOUNT LAWLEY LIBRARY,
  • Hi Jamie   Big thank you for the two new service pod desks and to Karl for helping us out to get them set up. Both are now in situ and get the big thumbs up.   Thank you Clara


    Midland Public Library,
  • The Campaspe Regional Library Echuca officially opened on August 24, 2012. There are many stunning aspects within this facility, one of which is our wonderful shelving supplied by Eclipse Commercial Furniture. A range of mobile and static shelving provide the flexibility we were after, as well as incorporating face out shelving which helps promote our collection. The custom designed DVD, Audio and Picture book shelving work particularly well as they are easy for the customers to use as well as being appealing pieces of furniture. The slat wall bay panels colour and design complement the rest of the library's interior colours. The addition of iPad holders have proved to be a popular and very workable alternative to the traditional bay end opac. Access Office also provided a number of lap top tables which are terrific and are placed all through out the library. We are exceptionally pleased with the end result and thank Eclipse Commercial Furniture for completing this part of the project for us and for addressing any problems that arose during the installation.< /p>


    Campaspe Regional Library Echuca , Echuca
  • My thanks to the Access Office team. Installati on was quick and clean, shelves are looking fabulous and literally everyone who walks into the shop, comments on how great it looks. One comment was “we look like a real bookshop now”, another “so professional looking”. We are very happy with the quality of the shelves, workmanship, time involved from order to installation and the service from all of you.


    Central Institute of Technology, Perth

Brands we sell

AUS File
Eclipse