Returns Policy

RETURNS & CLAIMS  

We will only accept the return of standard stock items.

A Standard stock item is an item that we hold is stock.                                             

A Non-Standard item is an item that we purchased or manufactured specifically for our customer’s needs.

Return of goods will not be accepted without prior authorization. The original Invoice number and details must be supplied with your query and any returned goods before a credit can be considered.

DELIVERY QUERIES

All stock is checked and counted as it is being loaded onto transport. If you believe there is a discrepancy with your delivered order (IE: you have not received the entire order, or you have received the wrong colour, etc.) you must advise our office immediately upon receipt of your order.

DAMAGES

All goods are checked and inspected prior to leaving our warehouse.

Claims regarding goods damaged in transit (by our carrier) from our warehouse must be made upon receipt of goods, with our delivery driver. Our driver will contact with our office immediately to sort out the problem.

Once goods are signed for, no return of product will be accepted due to damage that may have occurred at your warehouse, transport Company or your client premises.

PRODUCT SUITABILITY:

Products offered are designed to perform and be used within their stated specification. Final product selection rests with the customer in determining if the items are suitable for their particular application. Access Office Industries accepts no responsibility or liability for improper choice of product or if any product is deemed unsuitable for any particular application

RESTOCKING:

Goods incorrectly ordered will only be considered for credit if they are a standard stock item and returned in the original packaging & condition within a period of 3 months of the invoice date.

Goods will be inspected immediately upon return.

Shop soiled or damaged items will result in a "Re-stocking Fee” being charged.

A minimum inspection & re-stocking charge of 15% shall apply.

All returns are ex our warehouse. Delivery fees WILL NOT be credited and a pick up fee WILL BE charged if we are to collect goods from your premise, should you choose to return a standard item.

Non-Standard items (i.e. items that are purchased or manufactured specifically to order) are non-returnable; therefore please ensure that non-standard items are exactly what you require before placing your order.

CREDIT/REFUNDS:

All returns result in a credit on your trading account with Access Office Industries. If you require us to refund the money to you please contact our Accounts department to make arrangements. 

Our Feature products

Completed Projects / Jobs

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Client testimonials

  • Hi Geoff The whiteboards have been delivered and look great. Thanks so much for organising this for me. Regards Debbie Curtin University


    Curtin University,

  • Dear Errol I am writing to say thank you so very much for getting me furnished in my new office so quickly. The furniture is perfect – it looks great and it is very functional. I am very grateful you were able to have it ordered and delivered so quickly.  I would also like to acknowledge Daniel and Ryan for their work delivering and assembling the furniture. Despite the heat that day, they got in and got it done.  I was also impressed with how they consulted me about the position of a power point before they installed the big wall unit.  Please pass on my thanks to your staff.  I won’t hesitate to recommend your company should we need furniture at the school in the future. < /p> Renae As sociate Principal – Years 9 & 10 M ount Lawley Senior High School


    Mount Lawley Senior High School,

  • Thanks Karen, I really appreciate the excellent customer service! Thanks from Deb Team YBS 


    Peter Hamilton, Kenwick

  • Hi Geoff Just wanted to let you know,  Karl was fantastic and we appreciated all his hard work. He put up with a lot of neurotic staff members here and handled it with patience and grace. Please pass on our sincerest thanks and gratitude from all the staff here. Kind regards Michelle


    Patience and Grace,

  • Good afternoon Jon and Karl were at the Padbury Statewide Services Centre today installing screens.    I cannot speak highly enough of their professionalis m, patience and flexibility when completing this work. They were a delight to have working to completing this job Thank you and please pass on my affirmations Warm regards Lorraine


    Statewide Services,

  • Hi Stacey. Thank you so much for processing this so promptly. Sincere apologies for the changes, Access are always our go to for our office furniture and we will in contact as soon as plans have been confirmed by Management. Please also pass on apologies to Karen in Sales who is always so fantastic to deal with and goes above on beyond. Her hard work does not go unnoticed. Thank you again. Kind regards,  Jane


    Jane McIntyre, Koondoola

  • Thank-you very much for your service and help with our library shelves. They look good in our new building now we just have to get the finishing touches done on the building and we can start to move our books across and set up our library. The Pingrup CRC look forward to having many years of use of our new shelving.Thank -you and your company once again for the service and won’t hesitate in recommending you to other organizations.


    Pingrup Community Resource Centre, Pingrup

  • Errol and the rest of the team have done an excellent job assisting us in putting together an affordable package of attractive and functional furniture for our recent reading lounge refurbishment. Many thanks all and we look forward to continuing to see your new lines of furniture and accessories in the coming years.


    Thornlie Library, Gosnells

  • My thanks to the Access Office team. Installati on was quick and clean, shelves are looking fabulous and literally everyone who walks into the shop, comments on how great it looks. One comment was “we look like a real bookshop now”, another “so professional looking”. We are very happy with the quality of the shelves, workmanship, time involved from order to installation and the service from all of you.


    Central Institute of Technology, Perth

  • Hi Errol We are so excited with our new shelving for the junior section and have sent some photos through for Jon to enjoy. Please pass them on. Talking to Jon has put  more thoughts in our heads moving forward for the rest of the financial year (and hopefully beyond) so stay tuned and fingers cross we will be talking soon about some exiting things we hope to do for other sections in our library. Thanks for everything Kind regards Georgie


    Capel Library,

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