AusFile Product Warranty

Thank you for your purchase of an AusFile® Steel Storage Product!

AusFile® steel storage products are warranted to the original purchaser at the time of purchase and for a period of five (5) years thereafter.

We warrant to you, the original purchaser, that our furniture and all of its parts and components are free of defects in material or workmanship. "Defects," as used in this warranty, is defined as any imperfections which impair the use of the furniture or product. Our warranty is expressly limited to the replacement of furniture parts and components. For five (5) years after the date of purchase of your steel storage product, AusFile® will replace any part described on the enclosed Furniture Parts List that is defective in material or workmanship.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be acceptable quality and the failure does not amount to a major failure.

This warranty applies under conditions of normal use. Our furniture products are not intended for outdoor use.

The warranty does not cover:

  • defects caused by improper assembly or disassembly by the customer;
  • damage arising from transport or delivery of the goods where this has been organised by the customer;
  • defects occurring after purchase due to product modification, intentional damage, accident, misuse, abuse; negligence or exposure to the elements;
  • cosmetic damage;
  • labour or assembly costs.

Except as provided herein, AusFile® steel storage product makes no express warranties, and any implied warranty, including without limitation any implied warranty of merchantability or fitness for a particular purpose, is limited in its duration to the duration of the written limited warranty set forth herein.

Except as provided herein, AusFile® steel storage product shall have no liability or responsibility to the purchaser or any other person or entity with respect to any liability, loss of damage caused or alleged to be caused directly or indirectly by use of the product, including, but not limited to, any incidental or consequential damages. Some states do not allow limitation on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Warranty claim procedure within the Perth metropolitan area

To make a claim under this warranty, you must:

  •  first call AusFile® on (08)9493 3776 to notify them of your claim;
  •  advise us the details of the product, original purchase order number and the location of the product (at customers premises or at Perth metro warehouses).

We will organise our service technician to inspect the product and determine the remedial action required.

Warranty claim procedure outside the Perth metropolitan area

Our warranty is “Back to Base", this means the customer is responsible for transporting (including packaging, postage, transportation and insurance costs) the faulty product to and from our Kenwick warehouse with proof of purchase in the form of a sales receipt, including date and place of purchase. Damage caused during transportation by failing to package the product correctly will not be covered by the warranty.

To make a claim under this warranty, you must:

  •  first call AusFile® on (08)9493 3776 to notify them of your claim;
  • advise us the details of the product, original purchase order number.

Details of the company giving this warranty

AusFile®
10 Liddelow Street,

Kenwick, Perth

WA, 6107.

Phone: 08 9493 3776

sales@accessoffice.com.au

Our Feature products

Completed Projects / Jobs

previous next

Client testimonials

  • Thank you so much. All chairs delivered today. The guys were wonderful in helping to distribute them to classrooms. Thanks again for all your help. Thanks Terri

    Upper Swan

  • Thank you so much for our beautiful Christmas Hamper. What a lovely kind and generous gesture. We look forward to enjoying the contents at our last team meeting for the year next Wednesday. Thank you so much for your gift and your ongoing assistance with great products. We love our shelving and the idea of mobile really came to the fore last month as we rearranged the library to accommodate a large art exhibition. Was so easy, quick and safe to do! Wishing you and all the team a wonderful Christmas time, hope you have a bit a break to recharge the batteries for next year.


    Campaspe Regional Library, Shire o...

  • Hi,  Two weeks ago I sent an email reporting some chairs previously purchased were not working properly. A gentleman came out to check the broken chairs and promptly fixed them.  He then took the time to go through each and every chair brought and ensure they were all okay.  Then I ordered a filing cabinet.  This was delivered swiftly by a friendly, helpful delivery man.  I would like to say thank you to you all for providing such a wonderful service, from point of sale to after sale service.  Love your work Access Office Staff J.< /p> Kind est regards, Fiona


    LOVE YOUR WORK ACCESS OFFICE STAFF,

  • Thanks Karen, I really appreciate the excellent customer service! Thanks from Deb Team YBS 


    Peter Hamilton, Kenwick

  • We needed affordable library shelving as soon as possible and after shopping around we found Access. Not only was their quote substantially cheaper and the shelving products of a high standard but the service was friendly and most helpful and the turn around time extremely quick. We are very pleased with the result and would not hesitate in recommending their service to others.


    Treetops Montessori School, Perth

  • Dear Errol Our new furniture is lovely. Thanks very much for your care and assistance as well as that of your marvellous team. James and the hard working gentlemen (Peter, Gary and John) who did such a great job of the deliveries.The y worked quickly, efficiently and were very polite and helpful. Many Thanks


    Balcatta Senior High School, Balcatta

  • Wow the units look amazing, the teachers are extremely happy with the resul t. K ind regards, M ichelle W est Greenwood Primary School


    West Greenwood Primary School,

  • Looks brilliant. The guys did a great job. Look forward to the ends on next month. Thanks for everything.


    The University of Western Australia, Claremont

  • Hi Geoff The whiteboards have been delivered and look great. Thanks so much for organising this for me. Regards Debbie Curtin University


    Curtin University,

  • Thank Jon for us, he was amazing today and you and your crew putting all of this together for us at the last minute. We really couldn’t have asked for better service, we really really appreciate it! Kind regards, Michelle Couacaud Customer Service, Fleet and Building Maintenance Officer Office of Executive Director Sc hool Curriculum and Standards Department of Education

Brands we sell

AUS File
Eclipse
Kidd & Co Holdings Pty Ltd ABN 73 496 568 298 © 2026 Access Office Industries
}