AusFile Product Warranty

Thank you for your purchase of an AusFile® Steel Storage Product!

AusFile® steel storage products are warranted to the original purchaser at the time of purchase and for a period of five (5) years thereafter.

We warrant to you, the original purchaser, that our furniture and all of its parts and components are free of defects in material or workmanship. "Defects," as used in this warranty, is defined as any imperfections which impair the use of the furniture or product. Our warranty is expressly limited to the replacement of furniture parts and components. For five (5) years after the date of purchase of your steel storage product, AusFile® will replace any part described on the enclosed Furniture Parts List that is defective in material or workmanship.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be acceptable quality and the failure does not amount to a major failure.

This warranty applies under conditions of normal use. Our furniture products are not intended for outdoor use.

The warranty does not cover:

  • defects caused by improper assembly or disassembly by the customer;
  • damage arising from transport or delivery of the goods where this has been organised by the customer;
  • defects occurring after purchase due to product modification, intentional damage, accident, misuse, abuse; negligence or exposure to the elements;
  • cosmetic damage;
  • labour or assembly costs.

Except as provided herein, AusFile® steel storage product makes no express warranties, and any implied warranty, including without limitation any implied warranty of merchantability or fitness for a particular purpose, is limited in its duration to the duration of the written limited warranty set forth herein.

Except as provided herein, AusFile® steel storage product shall have no liability or responsibility to the purchaser or any other person or entity with respect to any liability, loss of damage caused or alleged to be caused directly or indirectly by use of the product, including, but not limited to, any incidental or consequential damages. Some states do not allow limitation on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Warranty claim procedure within the Perth metropolitan area

To make a claim under this warranty, you must:

  •  first call AusFile® on (08)9493 3776 to notify them of your claim;
  •  advise us the details of the product, original purchase order number and the location of the product (at customers premises or at Perth metro warehouses).

We will organise our service technician to inspect the product and determine the remedial action required.

Warranty claim procedure outside the Perth metropolitan area

Our warranty is “Back to Base", this means the customer is responsible for transporting (including packaging, postage, transportation and insurance costs) the faulty product to and from our Kenwick warehouse with proof of purchase in the form of a sales receipt, including date and place of purchase. Damage caused during transportation by failing to package the product correctly will not be covered by the warranty.

To make a claim under this warranty, you must:

  •  first call AusFile® on (08)9493 3776 to notify them of your claim;
  • advise us the details of the product, original purchase order number.

Details of the company giving this warranty

AusFile®
10 Liddelow Street,

Kenwick, Perth

WA, 6107.

Phone: 08 9493 3776

sales@accessoffice.com.au

Our Feature products

Completed Projects / Jobs

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Client testimonials

  • Dear Errol I am writing to say thank you so very much for getting me furnished in my new office so quickly. The furniture is perfect – it looks great and it is very functional. I am very grateful you were able to have it ordered and delivered so quickly.  I would also like to acknowledge Daniel and Ryan for their work delivering and assembling the furniture. Despite the heat that day, they got in and got it done.  I was also impressed with how they consulted me about the position of a power point before they installed the big wall unit.  Please pass on my thanks to your staff.  I won’t hesitate to recommend your company should we need furniture at the school in the future. < /p> Renae As sociate Principal – Years 9 & 10 M ount Lawley Senior High School


    Mount Lawley Senior High School,

  • Hi Geoff The whiteboards have been delivered and look great. Thanks so much for organising this for me. Regards Debbie Curtin University


    Curtin University,

  • I really appreciate the excellent customer service! T hanks from Deb Team YBS 


    Deb,

  • I have a Book Fair running this week, so the greater school community are coming in, and the looks on parents/studen ts faces says it all :) :) ! The transformation is pretty amazing, and once again, I can’t thank you enough for being so helpful with the entire process Errol. Still a few finishing touches to be added, I look forward to the quotes on the soft furnishings. thanks kind regards Robyn


    Millars Well Library,

  • Wow the units look amazing, the teachers are extremely happy with the resul t. K ind regards, M ichelle W est Greenwood Primary School


    West Greenwood Primary School,

  • Also those chairs are fantastic. I’ve actually had a customer come in today who was so impressed she took a couple of photos and may get in touch for supplying her whole medical practice. Best regards' Kate


    Aussie I.T,

  • Thanks Karen, I really appreciate the excellent customer service! Thanks from Deb Team YBS 


    Peter Hamilton, Kenwick

  • Thank-you very much for your service and help with our library shelves. They look good in our new building now we just have to get the finishing touches done on the building and we can start to move our books across and set up our library. The Pingrup CRC look forward to having many years of use of our new shelving.Thank -you and your company once again for the service and won’t hesitate in recommending you to other organizations.


    Pingrup Community Resource Centre, Pingrup

  • Thank you so much. All chairs delivered today. The guys were wonderful in helping to distribute them to classrooms. Thanks again for all your help. Thanks Terri

    Upper Swan

  • Hi Jamie   Big thank you for the two new service pod desks and to Karl for helping us out to get them set up. Both are now in situ and get the big thumbs up.   Thank you Clara


    Midland Public Library,

Brands we sell

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