AusFile Product Warranty

Thank you for your purchase of an AusFile® Steel Storage Product!

AusFile® steel storage products are warranted to the original purchaser at the time of purchase and for a period of five (5) years thereafter.

We warrant to you, the original purchaser, that our furniture and all of its parts and components are free of defects in material or workmanship. "Defects," as used in this warranty, is defined as any imperfections which impair the use of the furniture or product. Our warranty is expressly limited to the replacement of furniture parts and components. For five (5) years after the date of purchase of your steel storage product, AusFile® will replace any part described on the enclosed Furniture Parts List that is defective in material or workmanship.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be acceptable quality and the failure does not amount to a major failure.

This warranty applies under conditions of normal use. Our furniture products are not intended for outdoor use.

The warranty does not cover:

  • defects caused by improper assembly or disassembly by the customer;
  • damage arising from transport or delivery of the goods where this has been organised by the customer;
  • defects occurring after purchase due to product modification, intentional damage, accident, misuse, abuse; negligence or exposure to the elements;
  • cosmetic damage;
  • labour or assembly costs.

Except as provided herein, AusFile® steel storage product makes no express warranties, and any implied warranty, including without limitation any implied warranty of merchantability or fitness for a particular purpose, is limited in its duration to the duration of the written limited warranty set forth herein.

Except as provided herein, AusFile® steel storage product shall have no liability or responsibility to the purchaser or any other person or entity with respect to any liability, loss of damage caused or alleged to be caused directly or indirectly by use of the product, including, but not limited to, any incidental or consequential damages. Some states do not allow limitation on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Warranty claim procedure within the Perth metropolitan area

To make a claim under this warranty, you must:

  •  first call AusFile® on (08)9493 3776 to notify them of your claim;
  •  advise us the details of the product, original purchase order number and the location of the product (at customers premises or at Perth metro warehouses).

We will organise our service technician to inspect the product and determine the remedial action required.

Warranty claim procedure outside the Perth metropolitan area

Our warranty is “Back to Base", this means the customer is responsible for transporting (including packaging, postage, transportation and insurance costs) the faulty product to and from our Kenwick warehouse with proof of purchase in the form of a sales receipt, including date and place of purchase. Damage caused during transportation by failing to package the product correctly will not be covered by the warranty.

To make a claim under this warranty, you must:

  •  first call AusFile® on (08)9493 3776 to notify them of your claim;
  • advise us the details of the product, original purchase order number.

Details of the company giving this warranty

AusFile®
10 Liddelow Street,

Kenwick, Perth

WA, 6107.

Phone: 08 9493 3776

sales@accessoffice.com.au

Our Feature products

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Client testimonials

  • I really appreciate the excellent customer service! T hanks from Deb Team YBS 


    Deb,

  • Hi Jon, I write to thank you for your outstanding service. When we spoke on Friday, you had a pleasant and efficient phone manner which immediately gave me confidence that you would make the exchange of my desk riser hassle free. Despite getting the run-around in the rabbit warren of our hospital, you took the time to configure the new desk riser. I work in an industry where customer experience is one of our main priorities, it is noticeable that you have the same priority. Thank you again. Reg ards, Oliver&nb sp; St John of God


    Outstanding service,

  • Just a quick note to say thank you for the safe delivery of the furniture. We have installed them in the library and I would have to say that the children are very excited. I had to limit the amount of time that they could sit on the yellow tub chairs so that everyone could have a turn. It was quite entertaining to watch.


    St Mary's Primary School, Sydney

  • Hi Jamie   Big thank you for the two new service pod desks and to Karl for helping us out to get them set up. Both are now in situ and get the big thumbs up.   Thank you Clara


    Midland Public Library,

  • Thanks Karen, I really appreciate the excellent customer service! Thanks from Deb Team YBS 


    Peter Hamilton, Kenwick

  • Hello Young Karen. That all looks friggin awesome. You are so good at your job. Thanks. Kind Regards  


    Brian Neill, Bunbury

  • Hi Errol "Many thanks for the smooth delivery and installation of our furniture. We are especially grateful to Carl who went above and beyond the last couple of days." Ghylène Palmer Senior Librarian - Mount Lawley & Bunbury Campus Libraries


    EDITH COWAN UNIVERSITY BUNBURY & MOUNT LAWLEY LIBRARY,

  • We would like to thank Access Office Industries for delivering our new furniture yesterday. I would also like to give some positive feedback on Jon’ s professionalis m, help and sheer hard work in assisting us to make this a successful install. Kind regards Andrea

  • Hello Sylvia, Thanks for your great work in managing the supply and delivery and keeping everyone well informed on progress. Also well done to your guys on site for handling the installation without issue.  All up a great result. GRANT ADAMS  ARCHITECT  


    Peter Hamilton, Kenwick

  • Hi Stacey,   Thank you so much for processing this so promptly.   Sincer e apologies for the changes,  Access are always our go to for our office furniture and we will in contact as soon as plans have been confirmed by Management.   Please also pass on apologies to Karen in Sales who is always so fantastic to deal with and goes above on beyond. Her hard work does not go unnoticed.   Thank you again.  


    Jane McIntyre, Koondoola

Brands we sell

AUS File
Eclipse
Kidd & Co Holdings Pty Ltd ABN 73 496 568 298 © 2026 Access Office Industries
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