AusFile Product Warranty

Thank you for your purchase of an AusFile® Steel Storage Product!

AusFile® steel storage products are warranted to the original purchaser at the time of purchase and for a period of five (5) years thereafter.

We warrant to you, the original purchaser, that our furniture and all of its parts and components are free of defects in material or workmanship. "Defects," as used in this warranty, is defined as any imperfections which impair the use of the furniture or product. Our warranty is expressly limited to the replacement of furniture parts and components. For five (5) years after the date of purchase of your steel storage product, AusFile® will replace any part described on the enclosed Furniture Parts List that is defective in material or workmanship.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be acceptable quality and the failure does not amount to a major failure.

This warranty applies under conditions of normal use. Our furniture products are not intended for outdoor use.

The warranty does not cover:

  • defects caused by improper assembly or disassembly by the customer;
  • damage arising from transport or delivery of the goods where this has been organised by the customer;
  • defects occurring after purchase due to product modification, intentional damage, accident, misuse, abuse; negligence or exposure to the elements;
  • cosmetic damage;
  • labour or assembly costs.

Except as provided herein, AusFile® steel storage product makes no express warranties, and any implied warranty, including without limitation any implied warranty of merchantability or fitness for a particular purpose, is limited in its duration to the duration of the written limited warranty set forth herein.

Except as provided herein, AusFile® steel storage product shall have no liability or responsibility to the purchaser or any other person or entity with respect to any liability, loss of damage caused or alleged to be caused directly or indirectly by use of the product, including, but not limited to, any incidental or consequential damages. Some states do not allow limitation on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Warranty claim procedure within the Perth metropolitan area

To make a claim under this warranty, you must:

  •  first call AusFile® on (08)9493 3776 to notify them of your claim;
  •  advise us the details of the product, original purchase order number and the location of the product (at customers premises or at Perth metro warehouses).

We will organise our service technician to inspect the product and determine the remedial action required.

Warranty claim procedure outside the Perth metropolitan area

Our warranty is “Back to Base", this means the customer is responsible for transporting (including packaging, postage, transportation and insurance costs) the faulty product to and from our Kenwick warehouse with proof of purchase in the form of a sales receipt, including date and place of purchase. Damage caused during transportation by failing to package the product correctly will not be covered by the warranty.

To make a claim under this warranty, you must:

  •  first call AusFile® on (08)9493 3776 to notify them of your claim;
  • advise us the details of the product, original purchase order number.

Details of the company giving this warranty

AusFile®
10 Liddelow Street,

Kenwick, Perth

WA, 6107.

Phone: 08 9493 3776

sales@accessoffice.com.au

Our Feature products

Completed Projects / Jobs

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Client testimonials

  • Can you please pass on our thanks to Errol and co. for their assistance in getting the lily pad chairs to us? We are thrilled with the finished product, our YA area looks fantastic! Many thanks


    Shire of Kalamunda , Kalamun...

  • Hello Sylvia, Thanks for your great work in managing the supply and delivery and keeping everyone well informed on progress. Also well done to your guys on site for handling the installation without issue.  All up a great result. GRANT ADAMS  ARCHITECT  


    Peter Hamilton, Kenwick

  • Hi Jamie   Big thank you for the two new service pod desks and to Karl for helping us out to get them set up. Both are now in situ and get the big thumbs up.   Thank you Clara


    Midland Public Library,

  • Dear Errol Our new furniture is lovely. Thanks very much for your care and assistance as well as that of your marvellous team. James and the hard working gentlemen (Peter, Gary and John) who did such a great job of the deliveries.The y worked quickly, efficiently and were very polite and helpful. Many Thanks


    Balcatta Senior High School, Balcatta

  • Hi Errol We are so excited with our new shelving for the junior section and have sent some photos through for Jon to enjoy. Please pass them on. Talking to Jon has put  more thoughts in our heads moving forward for the rest of the financial year (and hopefully beyond) so stay tuned and fingers cross we will be talking soon about some exiting things we hope to do for other sections in our library. Thanks for everything Kind regards Georgie


    Capel Library,

  • Hi Stacey, Just wanted to say a BIG BIG THANK YOU to you and Jon  I am so grateful for you very kind gesture yesterday helping us out with our Pedestal dilemma! That was just wonderful and I am so very grateful!!!!!! ! I will definitely pop the spare key on a master key ring good idea and yes I will send a picture when the clinic is done ???? Have a lovely weekend Many thanks Ingrid


    Ingrid, Perth

  • A great job well done and response to issues fantastic, look forward to more projects down the track   Regards   ;Davyd   ;| Project Coordinator Facili ties Management  < /p>


    Peter,

  • We needed affordable library shelving as soon as possible and after shopping around we found Access. Not only was their quote substantially cheaper and the shelving products of a high standard but the service was friendly and most helpful and the turn around time extremely quick. We are very pleased with the result and would not hesitate in recommending their service to others.


    Treetops Montessori School, Perth

  • A nice word from Procurement at SJG (St John of God - Health Care) You’re marvellous Geoff Thank You John Warren, Group Manager, Supply Logistics and Project Capital Equipment Procurement Group Services WA


    St John of God - Health Care, Midland

  • Hi Jamie, Thank you for doing such a great job with the supply of furniture at Bullsbrook. I was there this morning and it looks great   Thank you.   Kind regards,   Julie-Anne


    Ethel Warren Bullsbrook Community Centre & Library,

Brands we sell

AUS File
Eclipse
Kidd & Co Holdings Pty Ltd ABN 73 496 568 298 © 2026 Access Office Industries
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