AusFile Product Warranty

Thank you for your purchase of an AusFile® Steel Storage Product!

AusFile® steel storage products are warranted to the original purchaser at the time of purchase and for a period of five (5) years thereafter.

We warrant to you, the original purchaser, that our furniture and all of its parts and components are free of defects in material or workmanship. "Defects," as used in this warranty, is defined as any imperfections which impair the use of the furniture or product. Our warranty is expressly limited to the replacement of furniture parts and components. For five (5) years after the date of purchase of your steel storage product, AusFile® will replace any part described on the enclosed Furniture Parts List that is defective in material or workmanship.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be acceptable quality and the failure does not amount to a major failure.

This warranty applies under conditions of normal use. Our furniture products are not intended for outdoor use.

The warranty does not cover:

  • defects caused by improper assembly or disassembly by the customer;
  • damage arising from transport or delivery of the goods where this has been organised by the customer;
  • defects occurring after purchase due to product modification, intentional damage, accident, misuse, abuse; negligence or exposure to the elements;
  • cosmetic damage;
  • labour or assembly costs.

Except as provided herein, AusFile® steel storage product makes no express warranties, and any implied warranty, including without limitation any implied warranty of merchantability or fitness for a particular purpose, is limited in its duration to the duration of the written limited warranty set forth herein.

Except as provided herein, AusFile® steel storage product shall have no liability or responsibility to the purchaser or any other person or entity with respect to any liability, loss of damage caused or alleged to be caused directly or indirectly by use of the product, including, but not limited to, any incidental or consequential damages. Some states do not allow limitation on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Warranty claim procedure within the Perth metropolitan area

To make a claim under this warranty, you must:

  •  first call AusFile® on (08)9493 3776 to notify them of your claim;
  •  advise us the details of the product, original purchase order number and the location of the product (at customers premises or at Perth metro warehouses).

We will organise our service technician to inspect the product and determine the remedial action required.

Warranty claim procedure outside the Perth metropolitan area

Our warranty is “Back to Base", this means the customer is responsible for transporting (including packaging, postage, transportation and insurance costs) the faulty product to and from our Kenwick warehouse with proof of purchase in the form of a sales receipt, including date and place of purchase. Damage caused during transportation by failing to package the product correctly will not be covered by the warranty.

To make a claim under this warranty, you must:

  •  first call AusFile® on (08)9493 3776 to notify them of your claim;
  • advise us the details of the product, original purchase order number.

Details of the company giving this warranty

AusFile®
10 Liddelow Street,

Kenwick, Perth

WA, 6107.

Phone: 08 9493 3776

sales@accessoffice.com.au

Our Feature products

Completed Projects / Jobs

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Client testimonials

  • Errol and the rest of the team have done an excellent job assisting us in putting together an affordable package of attractive and functional furniture for our recent reading lounge refurbishment. Many thanks all and we look forward to continuing to see your new lines of furniture and accessories in the coming years.


    Thornlie Library, Gosnells

  • Wow the units look amazing, the teachers are extremely happy with the resul t. K ind regards, M ichelle W est Greenwood Primary School


    West Greenwood Primary School,

  • Also those chairs are fantastic. I’ve actually had a customer come in today who was so impressed she took a couple of photos and may get in touch for supplying her whole medical practice. Best regards' Kate


    Aussie I.T,

  • Thanks Karen, I really appreciate the excellent customer service! Thanks from Deb Team YBS 


    Peter Hamilton, Kenwick

  • Hi Stacey,   Thank you so much for processing this so promptly.   Sincer e apologies for the changes,  Access are always our go to for our office furniture and we will in contact as soon as plans have been confirmed by Management.   Please also pass on apologies to Karen in Sales who is always so fantastic to deal with and goes above on beyond. Her hard work does not go unnoticed.   Thank you again.  


    Jane McIntyre, Koondoola

  • Hello Sylvia, Thanks for your great work in managing the supply and delivery and keeping everyone well informed on progress. Also well done to your guys on site for handling the installation without issue.  All up a great result. GRANT ADAMS  ARCHITECT  


    Peter Hamilton, Kenwick

  • A nice word from Procurement at SJG (St John of God - Health Care) You’re marvellous Geoff Thank You John Warren, Group Manager, Supply Logistics and Project Capital Equipment Procurement Group Services WA


    St John of God - Health Care, Midland

  • Looks brilliant. The guys did a great job. Look forward to the ends on next month. Thanks for everything.


    The University of Western Australia, Claremont

  • Good afternoon Jon and Karl were at the Padbury Statewide Services Centre today installing screens.    I cannot speak highly enough of their professionalis m, patience and flexibility when completing this work. They were a delight to have working to completing this job Thank you and please pass on my affirmations Warm regards Lorraine


    Statewide Services,

  • Hey Carl and Keith,< /p> If I haven’t already, I just wanted to send a note of thanks for all the organisation and hard work put into the completion of the Qantas Airways Perth Domestic Lounge furniture install.  Rav has been singing the praises of the professionalis m and organisation of the install team on the today.  Thank you on behalf of Ravinder, Workspace and myself. < /span>  Sh ould you need our assistance going forward with anything here in Sydney, please shout out.  Ki nd regards Terryan n TERRYANN DELLER< /span> |& nbsp;NSW PROJECT CONSULTANT WORKSPAC E COMMERCIAL FURNITURE


    WORKSPACE COMMERCIAL FURNITURE, Roseber...

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AUS File
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