AusFile Product Warranty

Thank you for your purchase of an AusFile® Steel Storage Product!

AusFile® steel storage products are warranted to the original purchaser at the time of purchase and for a period of five (5) years thereafter.

We warrant to you, the original purchaser, that our furniture and all of its parts and components are free of defects in material or workmanship. "Defects," as used in this warranty, is defined as any imperfections which impair the use of the furniture or product. Our warranty is expressly limited to the replacement of furniture parts and components. For five (5) years after the date of purchase of your steel storage product, AusFile® will replace any part described on the enclosed Furniture Parts List that is defective in material or workmanship.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be acceptable quality and the failure does not amount to a major failure.

This warranty applies under conditions of normal use. Our furniture products are not intended for outdoor use.

The warranty does not cover:

defects caused by improper assembly or disassembly by the customer;
damage arising from transport or delivery of the goods where this has been organised by the customer;
defects occurring after purchase due to product modification, intentional damage, accident, misuse, abuse; negligence or exposure to the elements;
cosmetic damage;
labour or assembly costs.

Except as provided herein, AusFile® steel storage product makes no express warranties, and any implied warranty, including without limitation any implied warranty of merchantability or fitness for a particular purpose, is limited in its duration to the duration of the written limited warranty set forth herein.

Except as provided herein, AusFile® steel storage product shall have no liability or responsibility to the purchaser or any other person or entity with respect to any liability, loss of damage caused or alleged to be caused directly or indirectly by use of the product, including, but not limited to, any incidental or consequential damages. Some states do not allow limitation on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Warranty claim procedure within the Perth metropolitan area

To make a claim under this warranty, you must:

first call AusFile® on (08)9493 3776 to notify them of your claim;
advise us the details of the product, original purchase order number and the location of the product (at customers premises or at Perth metro warehouses).

We will organise our service technician to inspect the product and determine the remedial action required.

Warranty claim procedure outside the Perth metropolitan area

Our warranty is “Back to Base", this means the customer is responsible for transporting (including packaging, postage, transportation and insurance costs) the faulty product to and from our Kenwick warehouse with proof of purchase in the form of a sales receipt, including date and place of purchase. Damage caused during transportation by failing to package the product correctly will not be covered by the warranty.

To make a claim under this warranty, you must:

first call AusFile® on (08)9493 3776 to notify them of your claim;
advise us the details of the product, original purchase order number.

Details of the company giving this warranty

AusFile®
10 Liddelow Street,

Kenwick, Perth

WA, 6107.

Phone: 08 9493 3776

sales@accessoffice.com.au

Client testimonials

I have a Book Fair running this week, so the greater school community are coming in, and the looks on parents/studen ts faces says it all :) :) ! The transformation is pretty amazing, and once again, I can’t thank you enough for being so helpful with the entire process Errol. Still a few finishing touches to be added, I look forward to the quotes on the soft furnishings. thanks kind regards Robyn

Millars Well Library,
Looks brilliant. The guys did a great job. Look forward to the ends on next month. Thanks for everything.

The University of Western Australia, Claremont
Hi Jamie Big thank you for the two new service pod desks and to Karl for helping us out to get them set up. Both are now in situ and get the big thumbs up. Thank you Clara

Midland Public Library,
A nice word from Procurement at SJG (St John of God - Health Care) You’re marvellous Geoff Thank You John Warren, Group Manager, Supply Logistics and Project Capital Equipment Procurement Group Services WA

St John of God - Health Care, Midland
The Campaspe Regional Library Echuca officially opened on August 24, 2012. There are many stunning aspects within this facility, one of which is our wonderful shelving supplied by Eclipse Commercial Furniture. A range of mobile and static shelving provide the flexibility we were after, as well as incorporating face out shelving which helps promote our collection. The custom designed DVD, Audio and Picture book shelving work particularly well as they are easy for the customers to use as well as being appealing pieces of furniture. The slat wall bay panels colour and design complement the rest of the library's interior colours. The addition of iPad holders have proved to be a popular and very workable alternative to the traditional bay end opac. Access Office also provided a number of lap top tables which are terrific and are placed all through out the library. We are exceptionally pleased with the end result and thank Eclipse Commercial Furniture for completing this part of the project for us and for addressing any problems that arose during the installation.< /p>

Campaspe Regional Library Echuca , Echuca
Good morning ???? We loved the chairs! Are we able to get 3x more please? The Chuni – Apeks Uni Chair Rach el Guilfoyle Depot Technical Officer

Peter Hamilton, Kenwick
Errol and the rest of the team have done an excellent job assisting us in putting together an affordable package of attractive and functional furniture for our recent reading lounge refurbishment. Many thanks all and we look forward to continuing to see your new lines of furniture and accessories in the coming years.

Thornlie Library, Gosnells
Hi Stacey, Just wanted to say a BIG BIG THANK YOU to you and Jon I am so grateful for you very kind gesture yesterday helping us out with our Pedestal dilemma! That was just wonderful and I am so very grateful!!!!!! ! I will definitely pop the spare key on a master key ring good idea and yes I will send a picture when the clinic is done ???? Have a lovely weekend Many thanks Ingrid E: Ingr id.Kiel-Monagh an@health.wa.g ov.au

Ingrid, Perth
Hi Carolyn and Access Office Industries Just a quick email to thank you both for your wonderful customer service, I am so very happy with my custom desk – your idea’s have worked out perfectly So thank you very much for taking the time to visit the site and work out what is best for the office area. Jon who delivered and put together the desk, bookshelves and filing cabinet went above and beyond to deliver professional, helpful and high quality assistance on Monday – many thanks! What a wonderful company to deal with. Thank you for your time. Kind regards Deb

SCHOOL OF SPECIAL EDUCATIONAL NEEDS: BEHAVIOUR AND ENGAGEMENT,
Hi Geoff Just wanted to let you know, Karl was fantastic and we appreciated all his hard work. He put up with a lot of neurotic staff members here and handled it with patience and grace. Please pass on our sincerest thanks and gratitude from all the staff here. Kind regards Michelle

Patience and Grace,

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