AusFile Replacement Part Policy

Thank you for your purchase of a AusFile® Steel Storage Product!

We are confident that you will appreciate the fine quality and craftsmanship of your selection. AusFile® steel storage stands proudly behind each and every product we manufacture and we guarantee our work through the following Five (5) years limited warranty. We appreciate your business and look forward to your business in the years ahead. In order to provide you with timely assistance, please thoroughly inspect your furniture for missing of defective parts immediately after opening the carton. To receive replacement or missing parts under this warranty, call our Consumer Service Department. Please have your sales receipt or other proof of purchase.

AusFile® steel storage products are warranted to the original purchaser at the time of purchase and for a period of five (5) years thereafter.

Along with the above warranty, full details at https://www.accessoffice.com.au/profileproductwarranty.htm

Replacement Part Policy

Access Office Industries® carries a full range of replacement parts. These parts include but shall not be limited to Ball Bearing Runners, Hinges, and Locks, Glides as well as all other moving or fixed parts that might wear over time. If for any reason Access Office Industries® is unable to supply an original part to match the existing, it shall make available a fully compatible replacement that will work like the original.

It is the Policy of Access Office Industries® to maintain availability of parts for the current range of products to supply after the guarantee has expired. All replacement parts shall be supplied through the dealer the goods were originally purchased from. In the event of this not being practical, Access Office Industries® will at its discretion supply the parts directly. All cost of Freight or transport is the sole responsibility of the customer.

To ensure that this is achievable Access Office Industries® have ensured it’s suppliers of AusFile® product agree to the same terms as above

As a supplier of the AusFile® product to Access Office Industries® I fully agree to support the supply of spare parts for a minimum (5) five years from date of sale.

(Manufacturers Signature) - Suppliers Signature______________________________

(Distributors signature) – Access Office Industries_____________________________

Our Feature products

Client testimonials

  • Hi Jamie, Thank you for doing such a great job with the supply of furniture at Bullsbrook. I was there this morning and it looks great   Thank you.   Kind regards,   Julie-Anne


    Ethel Warren Bullsbrook Community Centre & Library,
  • A nice word from Procurement at SJG (St John of God - Health Care) You’re marvellous Geoff Thank You John Warren, Group Manager, Supply Logistics and Project Capital Equipment Procurement Group Services WA


    St John of God - Health Care, Midland
  • Good morning gents I wanted to thank you for all your advice, guidance and services this year and to share a few photos with you. Our first exams are underway and the students are experiencing this in our very first set up in the 3 sports halls. Sports hall 1 and 2 are the largest halls, and i think you will agree it looks amazing. We are so excited and relieved and im sure you will understand this feeling. Thank you again, Karen, Manager, Quality and Services Delivery Facilities and Services Centre - Edith Cowan University


    ECU Joondalup ,
  • Hey Carl and Keith,< /p> If I haven’t already, I just wanted to send a note of thanks for all the organisation and hard work put into the completion of the Qantas Airways Perth Domestic Lounge furniture install.  Rav has been singing the praises of the professionalis m and organisation of the install team on the today.  Thank you on behalf of Ravinder, Workspace and myself. < /span>  Sh ould you need our assistance going forward with anything here in Sydney, please shout out.  Ki nd regards Terryan n TERRYANN DELLER< /span> |& nbsp;NSW PROJECT CONSULTANT WORKSPAC E COMMERCIAL FURNITURE


    WORKSPACE COMMERCIAL FURNITURE, Roseber...
  • Good afternoon Errol Just wanted to send you a quick note to say that we received our shelving and once again we are grateful for your efficiency and helpfulness. Please pass onto those involved who have helped us with our delivery. Have a wonderful Christmas and stay safe and will touch base with you again in the new year. R egards,Georgie Iluka Capel Library


    Iluka Capel Library,
  • Hi Errol "Many thanks for the smooth delivery and installation of our furniture. We are especially grateful to Carl who went above and beyond the last couple of days." Ghylène Palmer Senior Librarian - Mount Lawley & Bunbury Campus Libraries


    EDITH COWAN UNIVERSITY BUNBURY & MOUNT LAWLEY LIBRARY,
  • Hi Stacy, Just hoping you can pass on our thanks to Jon and Steve for their work in Parent Liaison today. They were terrific. Jon’s very calm and had everything well in hand. He and Steve systematically navigated the existing desks etc., Carefully dismantled and removed the old partitions with minimal fuss. They tidied and made good our area well, so we could keep working after they’d finished. And the new partitions installed so far look lovely – the blue is great. They’ll be most welcome when they return on 30 June with the remaining panels and to replace one they discovered had a dent when unwrapped today.


    Kerry Marshall - Parent Liaison / Professional Standards and Co, East Perth
  • Hi,  Two weeks ago I sent an email reporting some chairs previously purchased were not working properly. A gentleman came out to check the broken chairs and promptly fixed them.  He then took the time to go through each and every chair brought and ensure they were all okay.  Then I ordered a filing cabinet.  This was delivered swiftly by a friendly, helpful delivery man.  I would like to say thank you to you all for providing such a wonderful service, from point of sale to after sale service.  Love your work Access Office Staff J.< /p> Kind est regards, Fiona


    LOVE YOUR WORK ACCESS OFFICE STAFF,
  • Hi Stacey. Thank you so much for processing this so promptly. Sincere apologies for the changes, Access are always our go to for our office furniture and we will in contact as soon as plans have been confirmed by Management. Please also pass on apologies to Karen in Sales who is always so fantastic to deal with and goes above on beyond. Her hard work does not go unnoticed. Thank you again. Kind regards,  Jane


    Jane McIntyre, Koondoola
  • Hi Errol, I am in Mount Lawley today and got a lovely email and photo from Sarah to tell me the chair had arrived. It looks lovely! I cannot wait to see it myself. Thank you so much for the surprise!   Karen &nb sp;Kar en Gilmore | Manager, Quality & Service Delivery Facili ties and Services Centre  | Edith Cowan University  


    ECU Mt Lawley, Mt Lawley

Brands we sell

AUS File
Eclipse